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Thursday, July 9, 2009

Review a local e-commerce site

Flower.com.my is a local site where you purchase wonderful flowers and gifts for any occasions and send them to your loved ones or even to your family and so on. This website is a fully owned subsidy of CARI Internet Sdn Bhd and began active operation in the year 1999.


To provide a convenience way for people to purchase flowers and gifts, the founder decided to start as an online florist instead of having a shop at first. Since inception, flowers.com.my has experienced tremendous growth in the process, they have since successfully established a network of over 60 florists throughout Malaysia with the trustworthy relationship to ensure quality of their suppliers and delivery channels. Now, they have their first retail shop in Kelana Jaya and more to come.

With no doubt, the products available in this website are bouquets, flowers arrangement, hampers, gift baskets and many other specialties utilizing imported to produce truly unique gifts. Flowers.com.my helps customers to convey their message and thoughts to their loved ones, friends and associates to commemorate momentous occasions such as new-born, birthdays, wedding, anniversaries, graduations and business openings and even for condolences.

This website has a simple layout and yet warmth design. It has a good navigation which will bring customers to the respective pages when they click on the link or items they wish to get accessed. There is no search engine in this site but it provides a list of events with breakdowns for customers to select types of flowers and gifts they wish to order for different types of events. Once they click on the particular event, images of products will be displayed in the page with the names and prices. If they wish to order certain product, they can click on the image or product name for descriptions and add it into the shopping cart.

Products can be ordered from this site and shipments will be done with different shipment charges according to the locations of recipients. Payments can be made using Mastercard and Visa credit card payments through flowers.com.my 's partner payment gateway provider "Commerce Payment Sdn Bhd". Maybank, Mobile Money and Paypal are the alternatives for customers to make their payments.

However, there are also weaknesses in flower.com.my. The choices of products are not in great variety and thus customers may not be able to choose products which they really want. In addition, they can only look at the description but not the real image of the flowers or gifts. As compared to a brick-and mortal florist, customers can check whether the flowers are fresh, how do they smell, what colour they like, types of wrapping they prefer and so on. Besides that, seasonal conditions may affect the supply of certain kind of flowers and specific colours may not always be available. But arrangements will be made by this online florists and will always fulfill customer's need.


Anyway, it is recommended site for those who wish to send their wishes and gifts to someone far from them with the help of this site. I'm sure that the one who receives these from their loved ones or someone else will feel extremely surprised and touched.

Reference:
http://www.flowers.com.my/catalog/about_us.php



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